FREQUENTLY ASKED QUESTIONS
About Our Products
About Our Products
What makes your supplements different from others on the market?
What makes your supplements different from others on the market?
Our supplements are formulated with premium, clinically-tested ingredients, manufactured in certified facilities, and undergo rigorous quality control to ensure safety and efficacy. We are committed to transparency and provide detailed information about every ingredient we use.
Are your supplements safe to use?
Are your supplements safe to use?
Yes, all our supplements are produced in GMP-certified facilities in Europe and tested for purity and potency. We follow strict safety standards and list all ingredients clearly, so you can feel confident about what you’re taking.
How do I know which supplement is right for me?
How do I know which supplement is right for me?
Our product pages include detailed descriptions and usage recommendations. If you need personalized advice, our customer support team is ready to help you choose the best supplement for your goals.
Are your products suitable for vegans/vegetarians?
Are your products suitable for vegans/vegetarians?
Many of our supplements are vegan and vegetarian-friendly. Check the product label or description for specific dietary information, or contact us if you have questions about a particular product.
Are your products gluten-free?
Are your products gluten-free?
Yes, all of our supplements are gluten-free.
Are your products lactose-free?
Are your products lactose-free?
Many of our supplements are lactose-free. Check the product label or description for specific dietary information, or contact us if you have questions about a particular product.
Are your supplements tested for banned substances?
Are your supplements tested for banned substances?
Yes, we test our products for banned substances to ensure they are safe for athletes and comply with sports regulations.
Where are your supplements manufactured?
Where are your supplements manufactured?
All our supplements are made in certified facilities in Germany and Sweden, adhering to the highest industry standards.
Orders & Shipping
Do you offer international shipping?
Do you offer international shipping?
We ship to all European Union countries. Shipping options and costs are calculated at checkout, and we ensure fast, reliable delivery to your location.
How long will it take to receive my order?
How long will it take to receive my order?
Delivery times depend on your location and selected shipping method but are usually 24-48 hours. You’ll receive a tracking link as soon as your order ships.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, PayPal, and various secure payment options to make your shopping experience convenient and safe.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can use it to monitor your shipment’s progress at any time.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to accommodate changes or cancellations.
Customer Support & Policies
Is my personal and payment information secure?
Is my personal and payment information secure?
Absolutely. We use advanced encryption and security protocols to protect your data. Your privacy and security are our top priorities. You can learn more in our Privacy Policy.
What is your return policy?
What is your return policy?
If you’re not satisfied with your purchase, you can return unopened products within 30 days for a full refund. Please see our Returns page for full details. You can learn more in our Return and Refund Policy.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive offers, and check our website regularly for special deals.
Who can I contact if I have more questions?
Who can I contact if I have more questions?
Our customer support team is available via email or chat. We’re always happy to help with any questions or concerns. You can reach us at hello@bondsupplements.com